Terms of Service

To use our Services, you must:

• Be at least 18 years old
• Provide accurate and current information
• Maintain the security of your login credentials
• Not share or allow unauthorized access to your account

Business clients must designate an authorized representative who will be responsible for managing the account and ensuring compliance with these Terms.

All fees are non-refundable once verification or AI processing begins. Enterprise clients may choose quarterly or annual invoicing options.

You are responsible for all applicable taxes and fees associated with your use of the Services. Payment methods must be valid and current at all times.

All Services, software, branding, proprietary AI workflows, and data models are the exclusive intellectual property of Sequenxa Inc. No part of the platform may be copied, reverse-engineered, or used to build competing services.

Users retain ownership of submitted content but grant Sequenxa a non-exclusive, revocable license to process it for verification and storage purposes.

You are prohibited from:

• Using the Services for illegal, fraudulent, or deceptive purposes
• Uploading false credentials or malicious data
• Attempting to bypass security measures or rate limits
• Reselling access without written agreement

Violations may result in immediate termination of your access to the Services.

User-Initiated Termination

You may delete your account at any time. However, verified data will be archived for compliance purposes in accordance with applicable laws and regulations.

Sequenxa-Initiated Termination

Sequenxa reserves the right to suspend or terminate your access to the Services for violations of these Terms, security threats, or non-payment. No refunds will be issued upon termination.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. SEQUENXA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

We do not guarantee that verifications will be accepted by third parties. The accuracy of our Services depends on the information available and provided.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEQUENXA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

We are not liable for:

• Errors in third-party data
• Customer misuse of the Services
• Indirect or consequential damages
• Loss of data or business interruption

You agree to indemnify and hold harmless Sequenxa, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Any content or data you submit to the Services

Sequenxa may modify, suspend, or discontinue any part of the Services at any time. While we target 99.9% uptime, we do not guarantee uninterrupted access to the Services.

We will make reasonable efforts to notify you of material changes to the Services through our website or email communications.

These Terms are governed by the laws of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Any dispute arising from these Terms or the Services will be resolved through the following process:

1. Informal negotiation between parties
2. Mandatory mediation in British Columbia
3. Binding arbitration in British Columbia if mediation fails

All disputes must be resolved individually, and no class actions may be brought under these Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Sequenxa regarding the Services, superseding any prior agreements.

No Waiver

Failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to the address associated with your account
• Displaying a notification when you next log in

Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.