Terms of Service

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into these Terms
• Not be prohibited from using our Services under applicable law
• Be acting on behalf of a legitimate business or organization

Account Registration

When you create a Sequenxa account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your authentication credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

Sequenxa reserves the right to refuse service, terminate accounts, or remove content at our sole discretion without prior notice.

Organizational Accounts

If you are registering on behalf of an organization:

• You represent that you have authority to bind that organization to these Terms
• "You" refers to both you individually and the organization
• You accept responsibility for all users you authorize under your organizational account

Our Intellectual Property

All content, features, and functionality of our Services—including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof—are the exclusive property of Sequenxa Corporation or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

Trademarks

The following are registered or pending trademarks of Sequenxa Corporation:

• SEQUENXA®
• SEQUENXA ORIGIN™
• SEQUENXA TUNDRA™
• SEQUENXA GLACIER™
• SEQUENXA DUNE™
• SEQUENXA FAULTLINE™
• SEQUENXA CRATER™
• "Enterprise-grade verification infrastructure"

You may not use our trademarks without our prior written consent.

Your Content

You retain ownership of any content, data, or materials you submit through our Services ("Your Content"). By submitting Your Content, you grant Sequenxa a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Content solely for the purpose of providing and improving our Services.

Feedback

Any suggestions, ideas, or feedback you provide regarding our Services may be used by Sequenxa without restriction or compensation to you.

Permitted Uses

You may use our Services for:

• Legitimate business security purposes
• Identity verification of your authorized users and personnel
• Evidence preservation and compliance documentation
• Security monitoring and threat detection
• Any lawful purpose consistent with these Terms

Prohibited Uses

You agree not to:

• Use our Services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of our Services
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer, decompile, or disassemble any aspect of our Services
• Use our Services to harass, abuse, or harm another person
• Submit false, misleading, or fraudulent information
• Use our Services for employee surveillance beyond security purposes
• Resell or redistribute our Services without authorization
• Circumvent any security measures or access controls
• Use automated means to access our Services without permission

Security Research

We welcome responsible security research. If you discover vulnerabilities, please report them to security@sequenxa.com. Do not publicly disclose vulnerabilities without our prior written consent.

Subscription Services

Our Services are provided on an annual subscription basis. Subscription fees are billed annually in advance unless otherwise agreed in writing.

Payment Terms

• All fees are quoted and payable in United States Dollars (USD)
• Payment is due upon receipt of invoice
• We accept wire transfer, ACH, and approved payment methods
• Late payments may incur interest at 1.5% per month

Pricing

Pricing varies by product, tier, and usage volume. Current pricing is available upon request. Custom pricing is available for Strategic and Unlimited tier subscriptions.

Refunds

Annual subscriptions are non-refundable except as required by applicable law or as otherwise agreed in your service agreement.

Termination by You

You may terminate your account by contacting us at billing@sequenxa.com. Upon termination:

• Access to Services will be revoked immediately
• Your data will be retained according to our retention policy
• No refunds will be provided for unused subscription periods

Termination by Us

Sequenxa may suspend or terminate your access to Services immediately and without prior notice if:

• You breach any provision of these Terms
• Your payment is overdue by more than 30 days
• We are required to do so by law or legal process
• Continued provision of Services would pose a security risk

Upon termination, we will make your data available for export for 30 days unless prohibited by law.

Effect of Termination

Upon termination:

• All licenses granted to you terminate immediately
• You must cease all use of our Services
• Provisions intended to survive termination shall remain in effect
• We may delete your data after the export period expires

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SEQUENXA DOES NOT WARRANT THAT:

• THE SERVICES WILL MEET YOUR REQUIREMENTS
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE
• ANY DEFECTS IN THE SERVICES WILL BE CORRECTED

While we employ military-grade encryption and advanced security measures, no system is 100% impenetrable. You remain responsible for compliance with applicable data protection regulations.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEQUENXA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data

Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Essential Purpose

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF SEQUENXA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Exceptions

Some jurisdictions do not allow certain warranty disclaimers or liability limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless Sequenxa, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Content submitted through the Services

Sequenxa reserves the right to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.

Availability

Sequenxa targets 99.9% uptime for production Services. Scheduled maintenance windows will be communicated in advance when possible.

Support

Support is provided according to your subscription tier:

• Professional: Business hours support, 24-hour response time
• Enterprise: Extended hours support, 8-hour response time
• Strategic: 24/7 support, 4-hour response time
• Unlimited: Dedicated support team, 1-hour response time

Data Backup

We maintain regular backups of system data. For Glacier, you are responsible for maintaining your encryption keys—we cannot recover data without your keys.

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

You agree to submit to the exclusive jurisdiction of the courts located in Sheridan County, Wyoming for any disputes arising out of these Terms.

Informal Resolution

Any dispute arising from these Terms or the Services shall first be addressed through good faith negotiation:

1. You must submit a written dispute notice to legal@sequenxa.com
2. Sequenxa shall respond within 14 business days
3. Parties shall negotiate in good faith for at least 30 days before initiating formal proceedings

Binding Arbitration

If informal resolution fails, all disputes shall be resolved through binding arbitration administered by JAMS under its Comprehensive Arbitration Rules:

• The arbitration shall take place in Sheridan, Wyoming or remotely
• The arbitrator's decision shall be final and binding
• Judgment may be entered in any court of competent jurisdiction

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Sequenxa regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms without our prior written consent. Sequenxa may assign these Terms without restriction.

Notices

Notices to Sequenxa must be sent to legal@sequenxa.com or to our mailing address. We may provide notices to you via email or through the Services.

Force Majeure

Sequenxa shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet outages.

We may update these Terms from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of material changes through:

1. Email to your registered account address
2. Prominent notice within the Services
3. At least 30 days before changes take effect

Your continued use of our Services after such changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

For questions about these Terms of Service:

Email: legal@sequenxa.com